Privacy Policy
About This Privacy Policy
This Privacy Policy describes how Manarch (“we”, “us”, or “our”) collects, uses and discloses your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us.
For purposes of this Privacy Policy, “you” and “your” refer to users of our Services, including customers, website visitors and other individuals whose information we collect.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge the collection, use and disclosure of your information as described in this Privacy Policy. The original policy covers these same purposes and categories of users.
CHANGES TO THIS PRIVACY POLICY
Policy Updates
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons.
When changes are made, we may update the “Last Updated” date and take any other steps required by applicable law.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
Information Collection
To provide our Services, we may collect personal information about you from different sources. The information we collect and use depends on how you interact with our website and Services.
We may use information collected about you to communicate with you, provide and improve our Services, process transactions, comply with legal obligations, enforce applicable terms and protect our business, customers and Services.
What Personal Information We Collect
The personal information we collect depends on how you interact with our website and Services. Personal information includes information that identifies, relates to, describes or can reasonably be associated with you.
INFORMATION WE COLLECT DIRECTLY FROM YOU
Contact Details
We may collect information such as your name, billing address, shipping address, phone number and email address.
Order Information
When you make a purchase, we may collect information related to your order, including your name, billing and shipping information, payment confirmation and other information necessary to process and fulfill your purchase.
Account Information
If you create an account, we may collect information such as your username, password and other information used to manage or secure your account.
Customer Support Information
We may collect information that you voluntarily provide when communicating with our customer support team or submitting an inquiry through our Services.
You may choose not to provide certain information. However, doing so may prevent you from accessing or using certain website features or Services.
INFORMATION WE COLLECT ABOUT YOUR USAGE
Usage Data
We may automatically collect certain information about how you interact with our website and Services.
This may include device information, browser information, network connection information, IP address and information about how you navigate and interact with our website.
Cookies and Similar Technologies
We may use cookies, pixels and similar technologies to operate our website, remember preferences, understand website usage and improve our Services.
INFORMATION WE OBTAIN FROM THIRD PARTIES
Service Providers
We may receive information from third-party vendors and service providers that help us operate our business and provide our Services.
This may include website technology providers, payment processors, shipping providers, analytics providers, customer support providers and other business service providers.
Payment Processing
Payment providers may collect information necessary to process transactions, such as payment details, billing information and transaction information.
We generally receive payment confirmation and other information necessary to process and fulfill your order rather than complete payment credentials where those credentials are processed directly by the payment provider.
Online Interactions
When you interact with our website, communications or advertising, we or our service providers may collect certain information through cookies, pixels, web beacons and similar technologies.
Information obtained from third parties will be handled in accordance with this Privacy Policy where applicable.
HOW WE USE YOUR PERSONAL INFORMATION
Providing Products and Services
We may use your personal information to process payments, fulfill orders, arrange shipping, manage returns and exchanges, maintain customer accounts and provide transaction-related communications.
Marketing and Advertising
Where permitted by applicable law, we may use personal information to provide marketing and promotional communications and to better understand customer interests.
You may be able to opt out of promotional communications at any time through the unsubscribe method provided in those communications.
Security and Fraud Prevention
We may use personal information to detect, investigate and prevent suspected fraudulent, illegal or malicious activity.
If you maintain an account, you are responsible for protecting your login credentials and should not share passwords or other account access information with others.
Customer Support and Service Improvement
We may use your information to respond to questions, provide customer support, improve our Services and maintain our relationship with customers.
COOKIES
How We Use Cookies
Like many websites, we may use cookies and similar technologies to operate and improve our website and Services.
Cookies may help us remember your actions and preferences, understand how visitors interact with our website, perform analytics and improve website functionality.
We may also permit certain service providers and business partners to use cookies or similar technologies where necessary for services such as analytics, advertising and website functionality.
Managing Cookies
Most browsers allow you to manage, remove or reject cookies through browser settings.
Disabling certain cookies may affect website functionality, and some features may not operate correctly when cookies are disabled.
HOW WE DISCLOSE PERSONAL INFORMATION
Service Providers
We may disclose personal information to vendors and service providers that perform services on our behalf, including payment processing, website management, analytics, customer support, cloud storage, order fulfillment and shipping.
Business and Marketing Partners
Where permitted by law, information may be disclosed to business or marketing partners that assist us in providing Services or promotional activities.
Customer-Directed Disclosure
We may disclose information when you direct, request or consent to such disclosure, including where information must be provided to a shipping or service provider to complete your order.
Business Operations and Legal Requirements
We may disclose information within our business operations or in connection with a business transaction, restructuring or other corporate event.
We may also disclose information when reasonably necessary to comply with applicable laws, legal processes or regulatory obligations, enforce our Terms of Service, prevent fraud, or protect our rights and the rights of our customers or others.
CATEGORIES OF INFORMATION WE MAY DISCLOSE
Personal and Contact Information
This may include basic contact information and certain account or order information.
Commercial Information
This may include purchases, orders, shopping activity and customer support information.
Usage Information
This may include information about how users interact with our website and Services.
Approximate Location Information
We may receive approximate location information derived from an IP address or similar technical information.
We do not use sensitive personal information for the purpose of inferring characteristics about individuals except where permitted by applicable law.
THIRD-PARTY WEBSITES AND SERVICES
External Services
Our Services may interact with or provide access to third-party websites, platforms or services.
Third parties may maintain their own privacy and security practices. We are not responsible for the privacy practices, security or content of independent third parties.
You should review the privacy policies and terms of any third-party services you choose to use.
CHILDREN’S DATA
Children’s Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from children where prohibited by applicable law.
If a parent or legal guardian believes that a child has provided personal information to us, they may request that we review and, where legally required, delete that information.
SECURITY AND RETENTION OF YOUR INFORMATION
Information Security
We take reasonable administrative, technical and organizational measures designed to protect personal information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We recommend that customers avoid sending sensitive or confidential information through insecure communication methods.
Data Retention
The length of time we retain personal information depends on why the information was collected and our operational and legal requirements.
For example, we may retain information as necessary to maintain accounts, fulfill orders, provide Services, comply with legal obligations, resolve disputes and enforce agreements.
YOUR PRIVACY RIGHTS
Right to Access
Depending on applicable law, you may have the right to request information about the personal information we maintain about you and how it is used.
Right to Delete
You may have the right to request deletion of certain personal information we maintain about you, subject to applicable legal exceptions.
Right to Correct
You may have the right to request correction of inaccurate personal information.
Right to Data Portability
Where applicable, you may have the right to request a copy of certain personal information in a portable format.
Restriction of Processing
Depending on your jurisdiction, you may have the right to request that certain processing of your personal information be restricted.
Withdrawal of Consent
Where processing is based on your consent, you may have the right to withdraw that consent.
Managing Communication Preferences
You may opt out of promotional communications by using the unsubscribe option provided in those communications.
Even after opting out of promotional communications, we may continue to send necessary non-promotional communications relating to your account, purchases, orders or transactions.
Exercising Your Rights
Requests to exercise privacy rights may be submitted through the customer support or privacy request options made available by Manarch.
We may need to verify your identity before completing certain requests.
We will not discriminate against you for exercising privacy rights available to you under applicable law.
COMPLAINTS
Privacy Complaints
If you have concerns about how we collect, use, store or disclose your personal information, you may submit a privacy-related request through the customer support options provided by Manarch.
Depending on where you live, you may also have the right to lodge a complaint with an applicable data protection or privacy authority.
INTERNATIONAL USERS
International Data Processing
Depending on the service providers used to operate our Services, personal information may be transferred, stored or processed outside the country where you live.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
PRIVACY QUESTIONS AND REQUESTS
Getting Assistance
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, you may submit your request using the customer support or privacy request options provided by Manarch.